Returns and Cancellations
Courses (without a specific start date):
You can cancel any purchase of a course without a specific start date within 24 hours after you have placed the order. To make sure the course is suitable for you before you purchase it, please read the course details and watch the sample video for the course. Please contact us if you have any questions.
Community Courses (with a specific start date):
You can cancel any purchase of a Community Course with a specific start date within 72 hours after you have placed the order, provided that the course has not yet started. Once the course has started, we do not offer a refund.
Vitawell Course Memberships:
Alternatively to pruchasing lifetimes access to single courses, you can become a Vitawell Course Member and enjoy access to all of our courses (excluding Community Courses). Membership is based on a recurring monthly subscription. You can cancel your memberhip at any time. Once you have cancelled, you will enjoy course access until the end of the monthly period you have already paid for. No refunds are offered for membership fees.
Our live webinars are free. After the webinar has ended, you can purchase it for download. You can cancel the order of any webinar within 10 days after you have placed it, provided that you have not yet downloaded the webinar. Once you have downloaded it, we do not offer a refund.
For private online consultations, we offer the following cancellation and refund options:
You can reschedule your consultation up to 2 hours before the appointment time for free.
You can cancel any booked appointment up to 24 hours in advance in order to be eligible for a full refund.
If you cancel your booking up to 2 hours in advance, you are eligible for a 75% refund.
If you don’t cancel your booked appointment up to 2 hours in advance, you will be eligible for a 50% refund.
You can reschedule or cancel your appoinment under “My Consultations” in your profile page up to 2 hours before the appointment. If you need to cancel less than 2 hours in advance, please contact us.
When you register for one of our Residential Retreats, you need to provide a 50% deposit to secure your place in the event. The remaining 50% of the price for the retreat are due up until the event begins and can be paid in person, if desired. Once you have registered and booked a Residential Retreat with us, you have the following cancellation options:
You can cancel your booking up to 30 days before the event free of charge.
If you cancel your booking between 30 and 10 days before the event starts, we offer 75% refund of the total price for the event (50% of the deposit you have already paid).
If you cancel your booking less than 10 days before the event, you are eligible for 50% refund (this means we will keep the deposit you have already paid).
If there are urgent and important matters holding you back from participating, please contact us. We will do our best to find a solution.
Physical products that are shipped to you can be returned within 30 days after your purchase. Simply return the item(s) to us with a copy of your invoice within 30 days.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must be in the original and unopened packaging. Your item needs to have the receipt or proof of purchase.
Courses, Webinars, Consultations and Retreats:
Once we receive your request for cancellation and refund, we will process your request and check whether you are eligible for a refund and determine the amount.
If your request is approved, we will initiate a refund to your original method of payment via PayPal. Please note that all payments and refunds are securely processed for us by PayPal. Usually your refund is received within a few days. For further details, you can find PayPal’s information on refunds here.
Once we receive the returned item(s), we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a refund to you via PayPal.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs we incurred when sending the item(s) to you are non-refundable. We will deduct the shipping costs from your refund.
For full details on orders, cancellations and refunds, please refer to our Terms of Service.